{"id":1915,"date":"2024-10-09T17:00:00","date_gmt":"2024-10-09T08:00:00","guid":{"rendered":"https:\/\/goat-glamping.com\/?page_id=1915"},"modified":"2026-03-25T15:13:43","modified_gmt":"2026-03-25T06:13:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/goat-glamping.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
\n

Check\u2011in & Check\u2011out<\/h1>\n
\n
\nWhat are the check\u2011in and check\u2011out times?\n<\/dt>\n
\nCheck\u2011in is from 15:00, and check\u2011out is by 11:00.\n<\/dd>\n<\/dl>\n\n
\n
\nIs early check\u2011in or late check\u2011out available?\n<\/dt>\n
\nIf early check\u2011in is possible, we will notify you by the day before. Late check\u2011out is not available.\n<\/dd>\n<\/dl>\n<\/section>\n\n\n
\n

Reservations<\/h1>\n
\n
\nCan I book on the same day?\n<\/dt>\n
\nSame-day reservations are not accepted. Please make your reservation in advance.\n<\/dd>\n<\/dl>\n\n
\n
\nWhat is the cancellation policy?\n<\/dt>\n
\nFor direct reservations, a cancellation fee applies from 7 days before your stay. For reservations via booking sites, please check each site’s policy.\n<\/dd>\n<\/dl>\n<\/section>\n\n\n
\n

Payment Methods<\/h1>\n
\n
\nWhich credit cards are accepted?\n<\/dt>\n
\nAvailable cards:
\nVisa, JCB, Mastercard, American Express, Discover, Diners Club, China UnionPay (CUP), Australia eftpos\n<\/dd>\n<\/dl>\n<\/section>\n\n\n
\n

Access & Shuttle<\/h1>\n
\n
\nHow can I get there?\n<\/dt>\n
\nBy car, public transport (free shuttle between \u014ctsuki Station and G\u014don, approximately 20 minutes), or taxi.\n<\/dd>\n<\/dl>\n
\n
\nIs shuttle service available during multiple-night stays?\n<\/dt>\n
\nYes, shuttle service to \u014ctsuki Station is available. Please reserve at least 2 days in advance. We will accommodate additional requests or other destinations whenever possible.\n<\/dd>\n<\/dl>\n<\/section>\n\n\n\n
\n

Facilities & Services<\/h1>\n
\n
\nIs there Wi\u2011Fi?\n<\/dt>\n
\nYes, each room has a Wi\u2011Fi QR code. Please scan and connect.\n<\/dd>\n<\/dl>\n
\n
\nIs parking available? Do I need to reserve?\n<\/dt>\n
\nThere are up to four parking spaces in front of each building. No reservation required.\n<\/dd>\n<\/dl>\n
\n
\nWhat are the differences between the buildings?\n<\/dt>\n
\n\u2022 Buildings G, O, A: two queen beds each
\n\u2022 Buildings T, Y: four single beds each\n<\/dd>\n<\/dl>\n
\n
\nIs smoking allowed?\n<\/dt>\n
\nAll indoor areas are non\u2011smoking.\n<\/dd>\n<\/dl>\n
\n
\nAre there connecting rooms?\n<\/dt>\n
\nWe do not have full connecting rooms, but doors between Y\u21c4G and G\u21c4O can be opened upon request if arranged in advance.\n<\/dd>\n<\/dl>\n
\n
\nAre pets allowed?\n<\/dt>\n
\nPets are permitted in buildings Y, G, and O only.\n<\/dd>\n<\/dl>\n
\n
\nAre pet supplies provided?\n<\/dt>\n
\nWe provide towels, shampoo, food bowls, litter trays, and training pads.\n<\/dd>\n<\/dl>\n
\n
\nIs there a dog run?\n<\/dt>\n
\nEach building has a fenced area, but it is not fully enclosed. Please ensure pets remain on a leash.\n<\/dd>\n<\/dl>\n<\/section>\n\n\n\n
\n

Stay Details<\/h1>\n
\n
\nCan more than 5 guests stay?\n<\/dt>\n
\nYes, up to 6 guests. We can provide extra mattresses. Additional amenity fee: \u00a55,000 per person (incl. tax).\n<\/dd>\n<\/dl>\n
\n
\nWhat amenities are provided?\n<\/dt>\n
\nWe provide hair dryers, shampoo, conditioner, body soap, toothbrushes, pajamas, bathrobes, etc.\n<\/dd>\n<\/dl>\n
\n
\nIs it okay to stay with small children?\n<\/dt>\n
\nYes, children are welcome. Families can stay with peace of mind.\n<\/dd>\n<\/dl>\n
\n
\nWhat should I do with the trash?\n<\/dt>\n
\nPlease gather trash in bins or by the entrance. For multi\u2011night stays, place outside by 12:00\u202fpm daily for pickup.\n<\/dd>\n<\/dl>\n
\n
\nHow long do you keep lost items?\n<\/dt>\n
\nWe keep them for up to two weeks. If you prefer mailing, shipping costs apply.\n<\/dd>\n<\/dl>\n<\/section>\n\n\n
\n

Meals<\/h1>\n
\n
\nWhen is the meal reservation deadline?\n<\/dt>\n
\nPlease reserve meals at least 3 days before your stay.\n<\/dd>\n<\/dl>\n\n
\n
\nWhat are the meal plan prices?\n<\/dt>\n
\n\u2022 Koshu’s Harvest BBQ plan: \u00a510,000 per person (tax incl.)
\n\u2022 BBQ + breakfast plan: \u00a511,500 per person (tax incl.)
\n\u2022 Premium Koshu Wine\u2011Beef BBQ plan: \u00a515,000 per person (tax incl.)
\n\u2022 Premium BBQ + breakfast: \u00a516,500 per person (tax incl.)
\n\u2022 Breakfast\u2011only plan: \u00a51,500 per person (tax incl.)\n<\/dd>\n<\/dl>\n\n
\n
\nPlease tell me the portion sizes for each meal plan.\n<\/dt>\n
\nKoshu\u2019s Blessing BBQ Plan (for 2 people)
\nDomestic beef tongue 100g, Domestic beef skirt steak 100g, Koshu beef rump 100g, Koshu beef short rib 100g, 4 sausages, Fried noodles 300g + ingredients (pork belly 100g, vegetables 200g), Rice 300g, Seasonal vegetables platter, Wine, 1kg of ice

\nKoshu Wine Beef \u201cKiwami\u201d BBQ Plan (for 2 people)
\nDomestic beef tongue 100g, Domestic beef skirt steak 100g, Koshu beef rump 100g, Koshu beef short rib 100g, Koshu wine beef sirloin 200g, Horse sashimi 50g, Fried noodles 300g + ingredients (pork belly 100g, vegetables 200g), Rice 300g, Seasonal vegetables platter, Wine, 1kg of ice, Condiments (lemon, garlic, wasabi)

\nBreakfast (for 2 people)
\n Rice 300g, 4 eggs, 1 pack of pickles, 2 packs of miso soup, Tea\n<\/dd>\n<\/dl>\n\n
\n
\nCan I use the BBQ grill even without a meal plan?\n<\/dt>\n
\nYes, the equipment is free to use.\n<\/dd>\n<\/dl>\n<\/section>\n\n\n
\n

Options & Nearby Facilities<\/h1>\n
\n
\nCan you arrange anniversary plans or surprise setups?\n<\/dt>\n
\nYes, we offer cakes, bouquets, balloon art, etc. Please feel free to contact us.\n<\/dd>\n<\/dl>\n
\n
\nAre anniversary options or surprise arrangements available?\n<\/dt>\n
\n[Cake Arrangement]
\n\u30fbCakes can be arranged for an additional fee.
\n\u30fbThe standard cake is a shortcake.
\n\u30fbSizes and prices:
\n\u3000- 15cm: \u00a55,000 (tax included)
\n\u3000- 12cm: \u00a54,000 (tax included)
\n\u30fbA message plate can be customized.
\n\u30fbThe cake will be placed in the refrigerator inside the smart table.
\n\u30fbPlease place your order at least 3 days before check-in.

\n\n[If you prefer something other than shortcake]
\nFor guests who do not prefer shortcake, a fruit tart (18cm) is available.
\nPrice: \u00a56,500 (tax included)

\n\n[Flower Bouquet Arrangement]
\n\u30fbThree sizes are available: Large (\u00a510,000) \/ Medium (\u00a58,000) \/ Small (\u00a55,000) (selection left to us).
\n\u30fbOrders must be placed at least 3 days before check-in.
\n\u30fbContents may vary depending on availability.

\n\n[Balloon Art Arrangement]
\n\u30fbBalloon decoration only: \u00a522,000 (tax included)
\n\u30fbBalloon + bouquet decoration: \u00a533,000 (tax included)
\n\u30fbBalloon + bouquet premium decoration: from \u00a544,000 (tax included)
\n\u30fbOrders must be placed at least 7 days before check-in.\n<\/dd>\n<\/dl>\n
\n
\nIs there a fee for pets?\n<\/dt>\n
\nNo, there is no additional fee.\n<\/dd>\n<\/dl>\n
\n
\nAre there nearby day\u2011use hot springs?\n<\/dt>\n
\nThere are \u201cYorimichi no Yu\u201d and \u201cBash\u014d Tsukimachi no Yu\u201d in Yamanashi where you can enjoy day\u2011use. Please see their official websites for details.\n<\/dd>\n<\/dl>\n
\n
\nDo I need ice for shaved ice?\n<\/dt>\n
\nNo, only water is needed. Please refer to the welcome guide for details.\n<\/dd>\n<\/dl>\n
\n
\nHow does contactless check\u2011in work?\n<\/dt>\n
\nWe will send access codes by email before your stay. After entering the code on the keypad, use the \u201cLockState\u201d button to lock\/unlock.\n<\/dd>\n<\/dl>\n
\n
\nAre there convenience stores or supermarkets nearby?\n<\/dt>\n
\nWithin a 10\u2011minute drive: \u201c7\u2011Eleven Tsuru Ikura Store\u201d and \u201cBeisia Food Center Tsuru.\u201d\n<\/dd>\n<\/dl>\n
\n
\nCan you arrange taxis?\n<\/dt>\n
\nYes. For requests, please contact (phone confirmation required):
\n\u2022 \u014ctsuki Taxi: 0554\u202f22\u202f2221
\n\u2022 Fujiky\u016b Yamanashi Hire: 0554\u202f22\u202f2455\n<\/dd>\n<\/dl>\n<\/section>\n\n\n
\n

Sauna & Water Areas<\/h1>\n
\n
\nIs swimwear required for sauna use?\n<\/dt>\n
\nYes, please bring and wear swimwear.\n<\/dd>\n<\/dl>\n
\n
\nIs the water in the cold bath\/jacuzzi changed each time?\n<\/dt>\n
\nYes, water is replaced after cleaning for each use.\n<\/dd>\n<\/dl>\n<\/section>\n\n\n
\n

Emergency<\/h1>\n
\n
\nHow do I contact in an emergency?\n<\/dt>\n
\nIf the mobile phone signal is not reachable, please use the in\u2011room phone provided.\n<\/dd>\n<\/dl>\n
\n
\nIt\u2019s unattended\u2014can staff come immediately if something happens?\n<\/dt>\n
\nIf you cannot resolve the issue yourself, please contact the emergency number listed in the welcome guide. Our staff will respond promptly.\n<\/dd>\n<\/dl>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Check\u2011in & Check\u2011out What are the check\u2011in and check\u2011out times? Check\u2011in is from 15:00, and check\u2011out is […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faq.php","meta":{"_locale":"en_US","_original_post":"https:\/\/goat-glamping.com\/?page_id=1913","footnotes":""},"class_list":["post-1915","page","type-page","status-publish","hentry","en-US"],"acf":[],"_links":{"self":[{"href":"https:\/\/goat-glamping.com\/wp-json\/wp\/v2\/pages\/1915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goat-glamping.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goat-glamping.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goat-glamping.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/goat-glamping.com\/wp-json\/wp\/v2\/comments?post=1915"}],"version-history":[{"count":9,"href":"https:\/\/goat-glamping.com\/wp-json\/wp\/v2\/pages\/1915\/revisions"}],"predecessor-version":[{"id":4122,"href":"https:\/\/goat-glamping.com\/wp-json\/wp\/v2\/pages\/1915\/revisions\/4122"}],"wp:attachment":[{"href":"https:\/\/goat-glamping.com\/wp-json\/wp\/v2\/media?parent=1915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}